🌻
美國聯準會(Fed)在美東時間22日下午2時(台灣23日凌晨2時)宣布利率維持在趨近零的水準,但暗示升息可能會比預期來得快一些,同時也大幅下修今年的經濟展望。
https://udn.com/news/story/6811/5764746
🌻Adobe(ADBE)電話會議內容讀後感
ADBE前兩天發表財報了.
這次ADBE在財報後下跌, 主要是兩個原因(如下). 不過個人覺得是瑕不掩瑜:
1. 因為之前已經漲了不少(投資人期望太高)
2. 因為Digital Marketing這部分的業務受到季節性的影響, 所以表現不是很突出(沒有比預期高出很多)
a. net new Digital Media ARR (3% beat vs guide, vs 15% beat in 2Q21 vs 35% beat in 3Q20).
b. 有分析師在問(“Maybe just -- can we double-click on the seasonality commentary in the quarter? Because if we look at the beat versus guidance on net new digital media ARR, it looks, at the same time you had the weakest beat, but then the strongest guide in the last three years, which kind of speaks to and confirm some of those seasonality comments that you made.)
i. 高層對此的回答是, 主要是疫情後, 加上正值夏季, 大家的日子回復到正常&放假外出, 所以這部分的業務有受到影響(I think going into the quarter, we had expected that the consumer with a little bit more return to normalcy as what's happening in the environment.)
ii. 高層又說了一些話, 不過重點就是他不認為這是甚麼大事”So, net-net, I would say that the growth prospects for that particular business and the growth drivers remain intact. But again, very much in line. And this is what we feel good about the insights that we're getting on the business.”
iii. 也提到, Q4通常會是digital marketing業務的旺季(表現會不俗的意思)
另外, 覺得這次令我印象深刻的是, 當高層與分析師提到這些事情:
• 常在一些公司的電話會議中提到omnichannel這個字(疫情後, 更明顯了). 這次高層也有提到. ADBE可說是omnichannel概念股:
o “I mean, a big part of that is more and more companies are thirdly doing the multi-channel omnichannel, whatever they want to call it. And I think that's only going to continue to be a driver of our Digital Experience Solutions. Because today that stable stakes and so we just look at it and say whether you're shopping in-store over they are shopping online. You need a solution that treats you like a customer that we know of.”
• 網路上影片(video)的興起, 以及串流影音, 有提高了Adobe的營收天花板(用句分析師的術語, 就是TAM (total addressable market) expansion.
• 當使用者製作了越來越多的內容, 內容管理(content management)的能力就越顯重要, 內容上的流程管理(workflow)也越顯重要. Adobe的產品能夠幫內容製作者解決這樣的問題.
• 而Adobe各產品間的相容性, 標準化, 整合能力, 是它的競爭優勢之一:
o And one of the things we did really well is what we called our named user deployment and how, you know, when we have these enterprise licensing agreements, we offer enterprises the ability to download and distribute within the companies. And the more we do training and evangelism of the products, that leads to adoption. So, I would say there's an element of standardization, there's an element of more content.
而最近ADBE有個新聞, 引起了我的注意, 就是它即將在自己的平台上, 提供付款服務(payment service). 根據之前研究SHOP的經驗, 這有可能會對股價造成一定的漲幅:
On Sept. 15, Adobe announced that it will add payment services to its e-commerce platform this year to help merchants accept credit cards and other ways of paying. The move will deepen Adobe's rivalry with e-commerce firm Shopify (SHOP).
For the service, Adobe has partnered with PayPal (PYPL), which will process a variety of payment types, including credit and debit cards as well as PayPal's own payment and buy-now-pay-later offerings.
https://www.investors.com/news/technology/adbe-stock-adobe-beats-fiscal-q3-targets/
接下來該怎麼辦? 對於基本面良好的公司如ADBE, 我能說的就是buy the dip(逢低買進)了. 供參.
🌻The Facebook Files
一個星期前, WSJ上面有個關於FB的大篇幅調查報導. 有興趣的可以看看.
The Facebook Files
https://www.wsj.com/articles/the-facebook-files-11631713039
這篇文章挺長, 也沒有看到華爾街中文版本的完整翻譯, 不過可以看看這篇:
https://on.wsj.com/2ZmFimp
"《華爾街日報》的相關調查顯示,這家社交媒體巨頭心知肚明,其平台會傷害用戶,而且是以該公司常常完全了解的方式造成傷害。目前,全球近半數人口都是Facebook旗下平台的用戶。其中一些證據尤其令人不安:據《華爾街日報》報導,Facebook的內部研究顯示,在報告稱有過自殺念頭的青少年中當中,有13%的英國用戶和6%的美國用戶把這種念頭歸結於Instagram。"
另一篇相關新聞:
https://www.thenewslens.com/article/156683
"《華爾街日報》於13日揭露Facebook的XCheck系統,也就是內部系統中的VIP名單,數百萬名人、政治人物與記者等知名公眾人物都在特別的一份「白名單」之內。"
"這些「貴賓」在社群上發布的內容可以躲過一般的審查系統,即使發布明顯的不當內容,也不會立即被刪除。《衛報》報導,Facebook的獨立監督委員會表示,在閱讀該篇報導後,決定要審查XCheck系統,並要求Facebook對其進行報告與解釋。"
🌻我喜歡的Apple TV影集, "Ted Lasso", 是這次艾美獎的大贏家, 很多主要演員都得獎了.
很高興這兩年, 因為有這部戲的陪伴, 讓我撐過了疫情, 家人離世, 以及一些烏煙瘴氣的事情.
前幾天看演員的得獎影片, 一位娛樂記者問得獎的男配角(也是編劇之一)說, 你覺得這部片的核心思想是甚麼. 他說, be curious, not judgemental.
就像得獎的女演員在劇中一開始是很鴨霸很壞心的球隊主人, 但這樣做是因為被前夫傷透了心, 所以想要弄垮離婚後分到的財產(也是前夫的最愛--球隊); 外表看起來永遠陽光燦爛做啦啦隊的男主角, 在青少年時父親自殺, 造成了他心裡永遠的痛&障礙(讓他在球賽時, 會有突發恐懼症).
我們每個人其實都有很多面, 很多個故事. 尤其在社群, 大家都是萍水相逢, 對彼此的了解都是非常片面的; 而有時候在社群裡, 看到有人會因為只看到一個面向, 就去下斷語. 這其實是人之常情很難避免, 所以我們需要常用第二層思考去提醒自己. 社群裡需要更多的同理心.
“Be curious, not judgmental” – Walt Whitman(惠特曼)(美國詩人)
Picture來源:
https://www.apple.com/newsroom/2021/09/apples-global-hit-comedy-series-ted-lasso-sweeps-the-2021-primetime-emmy-awards-scoring-history-making-win-for-outstanding-comedy-series/
同時也有3部Youtube影片,追蹤數超過37萬的網紅Ray Mak,也在其Youtube影片中提到,@ILLEGEAR PC ARES X UNBOXING By Ray Mak Congratulations ILLEGEAR on Winning Star Outstanding Business Award (SOBA) for Best in Retail, Best in Custom...
「apple customer service」的推薦目錄:
- 關於apple customer service 在 貓的成長美股異想世界 Facebook 的最佳貼文
- 關於apple customer service 在 元毓 Facebook 的最佳解答
- 關於apple customer service 在 Facebook 的最佳貼文
- 關於apple customer service 在 Ray Mak Youtube 的最佳貼文
- 關於apple customer service 在 Ray Mak Youtube 的最佳解答
- 關於apple customer service 在 中山 繁樹 Shigeki Nakayama Youtube 的精選貼文
- 關於apple customer service 在 Apple Customer Service - Home | Facebook 的評價
- 關於apple customer service 在 The TRUTH about Apple's Customer Support! - YouTube 的評價
- 關於apple customer service 在 The Secret Talks That Could Have Prevented the Apple vs ... 的評價
apple customer service 在 元毓 Facebook 的最佳解答
Apple 2021 Q2 電話法說會摘要
照慣例電話會議一上來就是Apple CEO Tim Cook與CFO Luca Maestri 把主要財務數字炫耀一番,畢竟Q2營收的年成長率54%,太亮眼了。以Apple這種體量的公司,如果將其當作一個國家,營收對比GDP,如此一家私人公司足以排進世界前15國。
對我們股東來說一個CFO揭露的重要訊息是: We ended the quarter with over $204 billion in cash plus marketable securities. We issued $14 billion of new term debt and retired $3.5 billion of term debt leaving us with total debt of almost $122 billion. As a result, net cash was $83 billion at the end of the quarter.
我把Q&A部分放到最前面,CEO與CFO的開場摘要則放到最後。
Q&A部分
許多關於供應鏈是否存在短缺或不足的問題,現代供應鍊大神Tim Cook全都語焉不詳,只強調Q2他們不存在material shortage。
另外就是有提到中國市場成長力道強勁,且2/3的中國iPad和Mac買家都是第一次購買蘋果產品的用戶,這對Apple來說是讓他們感到樂觀的現象。
同樣的,關於Apple Service Business部分Tim Cook一樣東拉西扯就是不肯提供更多訊息,頂多只說從去年開始Apple App Store與開發者的抽成費率降了15%。
還有Apple這次與Facebook鬧翻的隱私權問題,在這個恐怕重創FB營運的決策上,Tim Cook依然官腔滿滿,聲稱「Apple在做對的事」,他們就是要給用戶選擇保護自己隱私的權利,無關Apple或任何其他公司。(有點此地無銀三百兩)
值得一提的是,Tim又補充:「即便沒多少用戶選擇不被隱私追蹤,蘋果也堅持要提供這個功能」(這是說絕大多數用戶不需要這個功能,Apple也堅持要花費成本做下去?你還跟我說是利益用戶而不是針對其他公司?)
Tim Cook 開場:
1. new March quarter records for both revenue and earnings, besting our year ago revenue performance by 54%.
2. iPhone, which grew 66% year- over-year driven by the strong popularity of the iPhone 12 family.
3. iPad grow very strong double digits to its highest March quarter revenue in nearly a decade.
4. In fact, the last three quarters for Mac have been its three best quarters ever
Wearables, Home and Accessories, which grew by 25% year-over-year.
5. Services. We achieved growth of 27% year-over-year and set new records for services in each of our geographic segments.
Over the next five years, we will invest $430 billion, creating 20,000 jobs in the process.
CFO Luca Maestri開場:
1. Our revenue reached a March quarter record of $89.6 billion, an increase of over $31 billion or 54% from a year ago.
2. Products revenue was a March quarter record of $72.7 billion, up 62% over a year ago.
3. Our services set an all-time record of $16.9 billion, growing 27% over a year ago. ( App Store, cloud services, music, video, advertising and payment services. Our new service offerings, Apple TV+, Apple Arcade, Apple News Fitness+)
4. Company gross margin was 42.5%, up 270 basis points from last quarter driven by cost savings, a strong mix and favorable foreign exchange. Products gross margin was 36.1%, growing 100 basis points sequentially also thanks to cost savings and FX, partially offset by seasonal loss of leverage. Services gross margin was 70.1%, up 170 basis points sequentially and mainly due to a different mix. Net income of $23.6 billion, diluted earnings per share of $1.40 and operating cash flow of $24 billion were all March quarter records by a wide margin.
5. During the March quarter, we added more than 40 million paid subs sequentially, and we have now reached more than 660 million paid subscriptions across the services on our platform. This is up $145 million from just a year ago and twice the number of paid subscriptions we are only 2.5 years ago.
6. Apple Watch continues to extend its reach, with nearly 75% of the customers purchasing Apple Watch during the quarter being new to the product.
7. Mac. We set an all-time revenue record of $9.1 billion, up 70% over last year, and grew very strongly in each geographic segment with all-time revenue records in Europe and rest of Asia Pacific and March quarter records in the Americas, Greater China and Japan. This amazing performance was driven by the very enthusiastic customer response to our new Macs powered by the M1 chip.
8. iPad performance was also outstanding with revenue of $7.8 billion up 79%.
9. And UCHealth, a large health care provider in Colorado, was able to reduce per patient vaccination time from 3 minutes to only 30 seconds largely by moving from PC stations to iPhones
10. We ended the quarter with over $204 billion in cash plus marketable securities. We issued $14 billion of new term debt and retired $3.5 billion of term debt leaving us with total debt of almost $122 billion. As a result, net cash was $83 billion at the end of the quarter.
11. we were also able to return nearly $23 billion to shareholders during the March quarter. This included $3.4 billion in dividends and equivalents and $19 billion through open market repurchases of 147 million Apple shares.
12. This will cause a steeper sequential decline than usual. Second, we believe supply constraints will have a revenue impact of $3 billion to $4 billion in the June quarter.
https://yuanyu.idv.tw/2021/05/03/apple-2021-q2-電話法說會摘要/
apple customer service 在 Facebook 的最佳貼文
很常听到主播诉说:木木,我不想当主播了,我的粉丝走了。
以下的分享,不管你是我们家的主播 or 其他地方的主播,希望可以帮到你,做个参考 ❤
答:当初的你也不是因为粉丝才进来当主播的啊,怎么现在有粉丝走了就会想不当主播了呢?你开餐厅,也不会因为顾客走了就关店吧?
要永远记住我们当初经营直播的初衷,别让追粉丝 / 冲业绩这事冲昏了自己,"Sales goes up and down, but service stays forever"。业绩不是每个月都有的,但好的服务态度会永远留在大家心中。
世界级大企业:Apple,淘宝,Facebook,Google 也不可能每个月都保持业绩呀,但他们永远都不断在进步自己的技术 and 服务。
经营服务业,要多学习 Customer Center 的心态,以观众 / 顾客为中心,不要总是想着自己的业绩而导致得失心过重迷失了原本享受开播,为观众带来欢乐的自己。
好服务 = 好业绩 (把出场次序搞好哦) 😜
这舞台还很大呢,加油吧 ❤💪
#木木名言 #直播 #直播主 #直播平台 #直播分享 #娱乐直播 #bigolive #bigo #liveapp
apple customer service 在 Ray Mak Youtube 的最佳貼文
@ILLEGEAR PC ARES X UNBOXING By Ray Mak
Congratulations ILLEGEAR on Winning Star Outstanding Business Award (SOBA) for Best in Retail, Best in Customer Service, and Young Entrepreneur Award. Such Prestigious Awards!!!
YouTube : https://www.youtube.com/ILLEGEAR
ILLEGEAR Instagram : https://www.instagram.com/illegear_pc
#INTEL @Intel #Seagate @Seagate Technology
Here are some of my criteria when buying a laptop computer :
1. Future proof, parts are easily upgradable and replaceable. I don't like soldered RAM on my motherboards. Even my Wireless Card in the laptop has to be replaceable because I always upgrade that as well.
2. HDMI 2.0 and above. If my Laptop Screen is running at a certain speed, I want my external monitors to be smooth as well.
3. Transparent, it's best that all the parts are stated in detail ie Memory Speed, which SSD is being used etc.
4. After sales support. Firmware and Driver updates, technical support.
In December 2020, I've helped my younger brother purchase a high end laptop for his work from Illegear during the Christmas sale. Price was very good for the specifications of the laptop that we purchased. Here's the Unboxing Video :
ILLEGEAR ONYX V RYZEN UNBOXING By Ray Mak
https://youtu.be/zpFdcV-qKTQ
ILLEGEAR is actually Malaysia's No. 1 Custom Laptop Brand where we can select our preferred components and build our very own laptops. Today, I went to ILLEGEAR to unbox my very own laptop.
My new Content Creation.....umm..... and Comment Tool. Watch til the end, Subscribe and Follow ILLEGEAR on Instagram and YouTube, and again I'll pin the most interesting comment plus featuring his or her channel on my YouTube community tab. Love you all my Ray Makers, RayDiants, Bros and Sis, and my Lovely Haters.
?SHEET MUSIC & Mp3 ▸ http://www.makhonkit.com
?LEARN MY SONGS ▸ https://tinyurl.com/RayMak-flowkey
?Listen on Spotify ▸ https://sptfy.com/raymak
?Listen on Apple Music ▸ https://music.apple.com/sg/artist/ray-mak/1498802526
?Full Song List ▸ http://www.redefiningpiano.com
Talk to me :
? Instagram ▸ http://instagram.com/makhonkit
? Facebook ▸ http://facebook.com/raymakpiano
? Twitter ▸ http://twitter.com/makhonkit
#ILLEGEAR #Malaysia #RayMak

apple customer service 在 Ray Mak Youtube 的最佳解答
This is NOT a sponsored post
I helped my brother purchase a gaming laptop from @ILLEGEAR PC on December 12 (12.12 Sale) for work, entertainment, and a little gaming.
This is definitely one of my favorite brands that I look forward to work with because of their amazing customer service and their meticulous attention to detail on each item they include in their customizable laptops.
For instance, the inclusion of HDMI 2.0 (most laptops of this price range are stuck with HDMI 1.4 which will give a really laggy 4K@30hz limitations with no HDR), 2 Mini Displayports 1.4, latest Wireless AX card with option to upgrade in future, a really great Anti-glare IPS Display, a Samsung PM981a M.2 PCIe NVMe Solid State Drive, high speed 3200MHz DDR4 Rams just to name a few, there are a lot more. All for an unbelievable value!! Moreover, most importantly is their option to for upgrades in future is almost limitless unlike some laptops where components have been soldered in (I really hate those).
Just go check them out on their website if you don't understand or believe what I'm talking about.
https://www.illegear.com/
Plus the bonuses they offered during the 12.12 promotion was just too hard to resist. I look forward to collaborating with them this year.
Happy New Year 2021!!!
This is NOT a sponsored post
?SHEET MUSIC & Mp3 ▸ http://www.makhonkit.com
?LEARN MY SONGS ▸ https://tinyurl.com/RayMak-flowkey
?Listen on Spotify ▸ https://sptfy.com/raymak
?Listen on Apple Music ▸ https://music.apple.com/sg/artist/ray-mak/1498802526
?Full Song List ▸ http://www.redefiningpiano.com
Talk to me :
? Instagram ▸ http://instagram.com/makhonkit
? Facebook ▸ http://facebook.com/raymakpiano
? Twitter ▸ http://twitter.com/makhonkit

apple customer service 在 中山 繁樹 Shigeki Nakayama Youtube 的精選貼文
雪豹多功能清潔打蠟打磨機 Schnee-leopard Scrubbing & Polishing Sander
蝦皮↓ここから買えます!
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Light Set 1,988TWD
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#WPGSander
#善潔佳
#雪豹多功能清潔打蠟打磨機
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或信箱📩Email:shigeshigemansky@gmail.com
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apple customer service 在 The TRUTH about Apple's Customer Support! - YouTube 的推薦與評價

How Apple REFUSED to fix my $5000 MacBook Pro - PART 2▷ PART 1 - https://youtu.be/IpFDlUoUazc▷ Luke Miani ... ... <看更多>
apple customer service 在 The Secret Talks That Could Have Prevented the Apple vs ... 的推薦與評價
The two tech giants discussed revenue-sharing arrangements, including a potential ad-free, subscription version of Facebook. ... <看更多>
apple customer service 在 Apple Customer Service - Home | Facebook 的推薦與評價
Apple Customer Service. 182 likes. Call us at our toll free number 0-808-164-2786, want to know more about us? You can visit our... ... <看更多>